a sample question from one of the multitude of multiple choice tests i completed during my 3 hours on the learning hub at "Big Y University" (BYU):
when dealing with a customer complaint, it is helpful to use empathy, which involves:
a) focusing on the customer
b) putting clothes on the customer
c) throwing paper at the customer
d) placing fruit on the customer
yes folks, i'd say my Bancroft education prepared me remarkably well to be a productive member of the real world, 'cuz i aced that sucker.